Surprise Mid-update Update!
3 months ago
– Tue, Nov 26, 2019 at 01:18:34 AM
I just had a chance to talk to Nathan a little bit and get some updates on how things are going. He's currently in Las Vegas after having visited LA to scout for some pickup locations. He found a couple of potential spots, but hasn't made a decision on exactly where yet, so he doesn't want to give people any false information on that front. Expect information on that soon.
He'll be traveling to the factory in China on December 2nd, where he will be overseeing the last part of the process before the first container ships out. As for the status of the tables, all of the wooden components have been made for the first shipment, but they are waiting on the delivery of the electronics, which will arrive next week. While that is the only part of the timeline we can absolutely confirm, our goal is to get the tables shipped by December 17th.
While he's there, Nathan is going to be taking pictures of a fully assembled table. Our next update, which is going to actually be on December 5th (not the 1st), is going to pretty much just be a picture dump of a fully assembled table. Obviously we'll share some more info at that point if we have it as well.
To those of you who have sent Nathan messages on Kickstarter about address changes, refunds, or changes/add-ons to your pledges, he acknowledges the need to get back to you all. If you sent him a message in November, he is going to be getting back to you either tonight or tomorrow. He'll be working backwards from there to everyone who sent messages before November, but those will take a little more time due to his travels (he's going to be flying from Las Vegas to Seattle and then to Canada before his Dec 2nd flight to China).
A lot of people have asked questions about their Pledge Managers being locked and whether or not they'll be on the first shipment. The answer is "probably." If you're doing local pickup in Seattle, you definitely will be in the first shipment. If you're one of the people whose Pledge Managers were locked and you live elsewhere, if your table isn't on the first shipment, you will have priority on the second one. Everyone whose Pledge Managers have been locked should look to Backerkit as their primary source for information on their tables (including tracking info once they ship). If you haven't already, make sure Backerkit emails aren't going to your spam folder!
That's all the information I've got right now, but I know at I'm looking forward to that December 5th picture dump of the table and then (fingers crossed) seeing that first container go out by December 17th!
Thank you all so much for your patience and understanding, despite the delays and communication breakdowns throughout the project. Believe me when I say that we want to get these tables to you as much as you want to get them!
Early November Update!
3 months ago
– Fri, Nov 08, 2019 at 08:55:06 PM
Hello Realmsfolk, Mike here!
We've just got a couple things to update you with today, but the process is moving along!
Here's where we are with the current timeline: Tables should be shipping from China in late November, arriving in Seattle in December. During that time, Nathan is going to be in LA (more on that below) and China. With his current schedule, he should be getting back into Seattle in early January, which is when the tables will start being distributed. Fortunately, we should have two shipments in by that time, so more will be distributed on that first wave than we initially thought (we don't yet know who exactly will be getting their shipments in what wave though). Nathan told me his confidence level of hitting this mark is about 75%. He feels really good about it, but is unwilling to guarantee anything to people that isn't fully in his control.
Los Angeles Pickup Locations
Nathan is going to be in LA, scouting out potential pickup locations in December and he'd love to hear your guys' feedback. If you live in or around LA, hit us with some preferred areas for you. Nathan will take those into consideration when deciding exactly where it will end up being.
The Pledge Manager has been fixed and everything should be up to date in there! Nathan is going to be looking for a select number of people who ordered additional accessories to lock their PMs within the next couple weeks. Those selected will get an email in the next few days with a few days' warning before their PMs lock.
Vidiot! Those of you in the Seattle area can head over to Vidiot in West Seattle and check out one of the tables there! I plan to head over there either tomorrow or Sunday and get some pictures of the fully-assembled table. That being said, the table there is not the complete table that we'll all be getting. The table there was one used at conventions and other things, meaning it's been taken apart and reassembled a bunch of times, so it's a little beat up. It also doesn't have the new playfield material.
Refunds. If you're someone who has requested a refund by messaging Nathan here on Kickstarter, you will get a refund. He needs to wait until he starts selling some of these tables before issuing them, but you do not need to worry about not being seen.
Other requests. If you've messaged Nathan about other things, he knows he's got a queue of messages to get through and he will get through them and get back to you before any hard dates pass that would require action by you.
We know the updates have been irregular and we're holding our own feet to the fire to improve on this. We will post updates on the 1st and 15th of every month (okay, it's possible that we may be off a day on these). Even if there isn't a substantial update to make, we will fill you guys in on what's going on. That's my personal promise. We are sorry about the delays and the communication. While the delay part is a bit out of our hands at times, communication is something that I can take control of. I probably won't be able to answer every single person's questions, and I'm sorry for that, but I will be able to give at least some general updates.
Shipped Box Dimensions
While this is still subject to change, we've got a look at how big the boxes should be (the entire table all fits in one box). Again, this could change, but this is what it's looking like at the moment.
Here are a few more photos of the tables being manufactured, as well as a couple of the traveling tables that are here in Washington. Nathan is trying to get them in at least one other location that folks can come use them in the Seattle area, hopefully within a week or two.
That's all for now. Leave any comments or questions below and we'll do our best to answer them.
Thanks everyone, and have a great weekend!
October 12th Livestream Link and Question/Answer List
4 months ago
– Tue, Oct 15, 2019 at 03:19:03 AM
Thank you to everyone who was able to attend the livestream in person! Nathan answered a ton of questions and we had a few more added by folks attending.
Here is the link to the livestream VOD if you weren't able to catch it live. I'm also posting my written notes from the livestream, but keep in mind that they're summaries. You'll get more complete answers by watching the video.
And now the written livestream Q&A!
- What is the newest projected timeline for the tables?
The plan is to ship within the next couple weeks, pending any changes from Michael. The tables need to be shipped out before December to avoid the tariffs, so the goal is to have ALL tables for backers shipped before December.
- When the tables do ship, do we need to arrange a time for delivery or are they just going to leave them at our doors?
You’ll most likely have to arrange for delivery to have someone available to sign for and be available for delivery. These are large furniture items, and they generally don’t just get left at your door. Last mile delivery still needs to be nailed down, and we’ll update everyone as that happens.
What is the timeline for those not included in the first round?
As soon as the tables start shipping, our estimate is that new containers will be shipping every other week. The estimated production capacity is about 500 tables per month, so that’s the biggest restriction on shipping times.
Who can expect to receive their tables in the first shipment?
Most likely the first shipment will be solely local pick up in Seattle. It’s possible that some other tables will make it on, but it looks to be primarily Seattle.
How many tables are being shipped in this first run?
We’ll ship as many tables as we can fit in the container on this first run. The current estimate on how many that is is between 100-200 tables, but that’s just an estimate. Once we see how many tables will fit in this first container, we’ll have a better idea of volume going forward.
Will XL tables be included in the first shipment, notably for local pick-up in Seattle?
Yes, both sizes of tables will be in the first shipment.
What is the ETA for table legs and any other add-ons being added to the Pledge Manager?
They’ll likely be added on Monday or Tuesday. There is still a little bit of work that needs to be done before they can go live in the Pledge Manager.
Can we get an update on pickup locations, timeframe, and reimbursement for shipping costs?
Once a location is finalized, there will be a range of dates that backers can pick up their tables. We’ll be storing them in a warehouse and can work with you on the time of day that you want to pick them up. As for shipping reimbursements, we’ll process a refund on the card you used to purchase the tables for everything minus $50 to cover the shipping from China to that location.
Have any cities gotten close to or already surpassed the 50 person threshold for local pickup? A list of cities with 40 or more would be nice, as it might encourage other people from those cities to update their pledge manager to local pickup as well.
The cities that we know for sure will have local pickup are Seattle and LA. We also want to have a city in Texas, but the tables are spread out (and that’s a big state), so we need to figure out which city works best. New Jersey would likely be the final city for local pickup. There is a possibility that Chicago could have local pickup, but it looks unlikely at this point. For all local pickup options, they’ll most likely be somewhat near a port in that city.
What is the ETA for add-ons being shipped?
The Wooded Realms accessories will ship along with the tables, but we’re going to try to get the C4 labs accessories to backers sooner if we can.
If we are picking up locally (in WA state or otherwise) are we going to be charged full shipping when the pledge manager closes?
No, you’ll just be charged the $50 for local pickup.
How final is the screen printed board game boards on the back side of the mats? Is it possible to get them blank or another color? Will there be an option to purchase a double sided mat in the future for replacement and if so, what is your ballpark cost estimate?
The backs of the mats will have the pre-printed templates on them, but we will be selling additional mats and colors. We’re not going to mark them up much from cost and are going to do everything we can to get them under $100 each. That’s the goal, but not a guarantee, so it’s possible that could change.
How can I change my shipping address?
If you want to change your shipping address, to go backerkit.com and you can change it there. If your pledge manager is locked, send Nathan a message and he can help you with it.
Is it still possible to switch to local pickup and if so, how?
Yes. You still have time to go into backerkit and change your survey answers. If your pledge manager is already locked, message Nathan and he can help you out with it.
Will the playmat have a sealed edge to prevent fraying?
We are unsure at the moment.
Can we see what they look like inside of the table / was the well adjusted for the thinner mat rather than the wooden plank?
We have a table in our warehouse that we’ll be setting up in a local barcade here in Seattle. As soon as we do that, we’ll take some pictures. Do note that this is a pre-production table and while the overall quality will be just as good, some of the minor finishing touches will not be present.
What are the package dimensions and weight for each table?
We’re not sure of the package dimensions at this point, but the weight of the standard table is between 100-130 lbs and the XL is around 150-160 lbs. When we get closer to last-mile delivery, we’ll have more specifics on size and weight of the packages.
Will communication improve? Why don’t you post regular status updates?
We will be posting updates regularly, probably on a bi-weekly cadence. If Nathan is unavailable to make a post, Mike will be the one to do it. We don’t want updates to be happening in the comments section where they can easily become lost in the noise.
I was looking for the section with my accessories I ordered did that move? Will I be able to get the accessories I ordered with my table?
Nothing has been removed. Message Nathan if you’re having trouble.
If I choose local pickup can I get the $150 in accessories, like another chair and acrylic battle mat?
This would be a difficult thing to process. What we’ll likely do is refund you the extra shipping money and you’ll have to purchase any additional accessories you want.
How are things going with the factory, in general? Has switching to the other factory has solved the problems experienced with Michael's factory?
Yes! One of the biggest problems with the original factory were outside temperatures. It gets below freezing there and they didn’t have much in the way of heating inside the factory. The current factory is in a temperate area, which is better for the wood and the workers.
Now that a third-party factory is in use, will this negatively affect post-campaign production of tables? If so, have you considered moving production to a USA factory instead? As I understand it, the reason to build in China was Michael's factory connection. If that's totally humped anyway, wouldn't moving domestic solve the whole tariffs & shipping problem [for North America customers]?
This was always the plan, the timetable just moved up when the old factory was having problems. Open to moving to the US if it makes sense, but no plans as of yet.
We've been just clamoring for answers to questions because we want to see progress from our investment in what we backed. Would it be possible to show the tables being built at the new factory?
Yes. Nathan will be going to China within the next month or so and will take pictures of production. Will ask Michael to take some pictures and videos in the short-term.
Are XL tables shipping at the same time, before, or after regular tables?
Yes, all tables sizes will be shipping together.
Being a premium addition that is better than the wood option, what are the specific reasons that the playmat is a better option than wood outside of the warping issue due to the humidity in the factory?
There are a few reasons the mats became the default play surface. First and foremost, they just feel better. They’re less rigid and smoother to play on. Additionally, if you ever want to remove the playfield (or replace it), you’d have a big board that you’d need to take out and store somewhere. They’re also not as breakable as the wood ones are. Breaking the playfield would be devastating. With how much better the mats are from the wood, we decided to just make them the standard.
What is the cutoff date to request a refund?
As long as you haven’t received your table, you can request a refund. That being said, we are asking for people to wait on refunds until we get some cash flow from the tables. Send Nathan a message in Kickstarter to let him know you'd like one.
Bonus question: Have you been to "Add-A-Ball" barcade in Fremont lately? I love that place.
Yes and Nathan loves it. He would love to meet up with anyone to play some pinball around the Seattle area!
Are there set deadlines for updating the shipping address?
No, but the plan is to give everyone two weeks to make changes after the new products are added. Because tables are being produced in volumes higher than just for backers, it gives us some flexibility with address changes.
I am a local pickup but noticed that accessories also have shipping costs (in addition to the $50 storage fee). Will those be refunded at a later time?
Is there a way in the table - like a ridge or something - that will keep the edges of the new play field from rolling up?
No, but they don’t roll up on the table. They also lay flat after being rolled up and stored. Playfields that have been rolled for over a month come down and lay flat right away.
When you say local pick up in "Seattle" are we actually talking about Seattle or would it be a different city in WA?
Our first option would be in the Sodo area of Seattle. That way it’s in Seattle proper, but not downtown. If not in Sodo, we’d most likely be looking at Kent or Tukwila on the south end or Shoreline or Lynnwood on the north end.
That wraps up the livestream. Thanks again for all your support and we're looking forward to getting these tables into your homes!