Some FAQs and Some News (April Update #1)
11 months ago
– Sat, Mar 30, 2019 at 01:38:07 AM
April's update is mostly going to be answering some common questions and giving an update of what's going on over the next couple of weeks.
Regarding Messaging Wooded Realms
We have successfully cleared our backlog of messages! Moving forward I will do my best to keep that queue cleared out, with a 48hr response time. In order to help us do this, please note the following: The best way to reach us is via Kickstarter or BackerKit messaging. This is where I will focus on responding and acting on questions or requests. I've also received some messages via the Facebook and Instagram messages; I've responded to the most recent ones and marked everything else as "done." I'll continue to monitor them, but they will be lower priority.
Info for Failed Payment Backers and Folks Who Can't Find Their Survey
There is a small number of folks whose payments failed after the Kickstarter ended. For those folks, I wanted to let you know that you can still receive your table at KS prices by filling out the survey, and making your payment through the BackerKit payment processor. This is actually beneficial to us, as the fees are lower through BackerKit.
If you need your survey sent to you again, here is the link: https://www.backerkit.com/are_you_a_backer Just search for 2nd Breakfast, and click on the link. I can also trigger a reset of your survey if you have trouble with this link.
Some More Details On the Discount Codes For Local Pickup
Just as an FYI, There is no action required on your part to receive a discount code to remove shipping charges if you are doing local pickup. After the locations are determined, and you decide whether local pickup is right for you, we will begin sending out codes to those who have chosen it.
Speaking of Shipping, if you still have your address set to CX (Christmas Island), please change it to the appropriate country. This will eliminate the crazy high shipping charge.
Pre-Order Folks Who Want to Edit Their Orders
If you pre-ordered a table through the BackerKit store and you can't figure out where to go to edit your order, you may need to create a BackerKit account. Go here: https://www.backerkit.com/backer_accounts/sign_up and enter the email address you provided when you made your initial order. This will create an account that you can use to view and edit your orders.
A Note About Politeness In Messages
I always appreciate the messages that folks send me, you have all be very positive and happy to be part of the campaign, and I love hearing that! Even folks with unresolved issues, or who didn't hear back in a reasonable time were very friendly and respectful, and I thank you all for that! However, in an attempt to keep my message queue manageable, once an issue is resolved or a question is answered, I will send a message to let you know, or confirm, but if you reply to say "thank you" or "understood" or something similar, I do read these responses, but I won't always reply. So if you send me a thank you message and I don't respond, I'm not intentionally being rude, just trying to keep my inbox from filling up. Thanks for understanding!
What's going on in April
With Michael having flown back to China, and my trip to China set for April 23rd, we're spending time now preparing to get pictures up and new items in the store. While here, I'm working on securing workshop space for our demo tables and upcoming products. I'm also working on the accounting side of things.
For those who are interested in video games (my other passion), I am hosting my monthly video game pub quiz, The Question Block, at Hounds Tooth in Greenwood (21+). No WR stuff, just me, a dozen pinball machines, and a bunch of video game questions. Also, if you happen to be going to Sakura-Con this month at the Seattle Convention Center, you can find me (or at least my collection of retro games and consoles) in the console retro room all weekend. Again, no Wooded Realms stuff, but if you'd like to stop by either event and say hi, I'd be more than happy to meet more backers!
A Survey Is Coming Soon
Lastly, we want to start locking down orders so we can get some cash flow between now and the final PM Closure. If you are planning on having your table shipped OR picked up in the Seattle area, are not interested in the additional items we haven't listed yet (extra table legs, acrylic leaves, additional cup holders/shelves), and would like to help us begin the next phase of manufacturing, we'd love to hear from you! We'd like to lock down around 40-50 orders before April 23rd. If you're interested, please message me here. I will also be sending a survey out to everyone to gauge interest.
Ok I think that's it for now! Talk to you guys in a couple weeks!
2nd Breakfast update: SXSW and public update info for pre-orders
11 months ago
– Mon, Mar 18, 2019 at 09:40:11 PM
Hello From Texas!
Hello Realm Dwellers!
This update is going up a little late due to SXSW Gaming, which happened this weekend. Wooded Realms had a booth on the show floor, and our tables were featured as part of the SXSW Gaming premiere tournaments during the show! We got to meet several backers, and announce that pre-orders have officially opened to the general public. If you know someone who was interested in a table but unable to back the Kickstarter, then they should head to our KS page or www.woodedrealms.com to place their pre-order now!
An Update for Non-Backers
A lot of our previous updates have been backer-only, which means some pre-order folks were unable to keep up with our new delivery timeline and production updates, so here are some of the key bits of information for those folks. I'll make ongoing posts public as well for everyone's benefit. Here are some of the details:
here's the new timeline:
- April: Local pickup locations will be finalized
- May 1st: Pledge Manager closes
- May 15th: Tables and accessories will begin shipping
- Mid-June: Tables will arrive in the US
- Late June: Local Pick-up in Seattle will begin
- July: Local pick-ups in other cities will begin
- July-August: Tables will be delivered
A quick summary of the reasons for the changes: Our production facility (Michael's factory) was set up for onsite furniture production in office buildings, so there was an unexpected knowledge gap with regards to creating customer-accessible packaging and assembly. Some of our assumptions about the materials we were using turned out to be incorrect (for example, using beech hardwood for every component in the table was *not* measurably better than using other materials designed for those purposes), and after facing a looming deadline with these questions still open, we decided it would be best to push delivery back until any quality issues have been resolved, and we are better prepared to deliver the tables and the experience that folks expect.
Now that we're all up to date, here's what has been going on since the last update. As many people are aware, Michael is here from China, and we are both in Austin TX. In the time leading up to the SXSW Gaming conference, we have been evaluating our tables together, and looking for any changes we can make to the tables to improve them. We have already produced around 170 tables, so any changes we make will be minor; they are mostly focused around improving the workflow for producing the tables, but we've also managed to improve the stability of the tables, and the ease of assembly.
Also! For those who are asking about removing the shipping charges that appear when you choose local pickup and purchase add-ons: We will provide a discount code to remove the shipping charges near the close of the pledge manager. This will happen for everyone at the same time, and I will make an announcement when it starts.
Lastly, Michael also brought in some fabric samples that include the stain guard. I'm unclear on the exact functionality, but it looks like a type of hydrophobic treatment:
Ok! Our next update will be on the 1st of April. Over the next week or so, Michael will be in Seattle, and I will be taking care of non-WR business, but we will continue to work on our messages and communication for you guys! Talk to you soon!